of what is wrong with the item and DB Electrical will repair or replace the item. For your protection, we recommend that you insure your return and use a traceable carrier that can provide you with delivery confirmation. DB Electrical shall not be responsible for items returned that are lost or damaged in transit. Postage and handling charges, both to and from our warehouse will be paid by the customer, and are non-refundable. At our discretion, DB Electrical may reimburse shipping charges related to the return or replacement of defective products inside the U.S. only.
Warranty
All of our products are covered by our famous one year warranty from date of purchase.
If you have a problem, we will take every step to assist you.
Labor Costs
Labor costs are not covered under the warranty.
To Contact Us About Your Return Send Email with your name, invoice number, and details about the return. We will answer your email as soon as possible, usually the same day. Our returns department is open for calls Monday through Friday 8:00am-5:00pm Eastern Time. On heavy volume call days please leave a voice mail message and you will receive a call-back or email as soon as possible.
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